• Providing service to customers
• Collaborating with colleagues
• Motivating and inspiring employees

The Premise - How we see the world

There is an unconscious, primal communication going on all the time in every interaction and it’s about “Who’s in control?” We call this the Invisible Power Game™.

The Problem – Why this is important to address

This primarily non-verbal communication reduces productivity regardless of the relationship roles between people (customer/vendor, manager/employee, team members). This is because people unconsciously get consumed in this power struggle for control and use work issues as their battlefield, even to their own determent.

This unproductive behavior continues because the individuals involved are unaware that a power struggle is what’s really taking place. The people who are aware of it are unsure of how to resolve it without becoming a jerk or turning into wimp.

Comprehensive Solution - How we help others resolve this problem

See what’s not being seen

We help people see how and when the Invisible Power Game™ is taking place.

Discover the gap

We videotape people so they can recognize the gap between how they think they are behaving and how they actually are behaving in the Invisible Power Game™.

Learn that small changes make a big difference

• We demonstrate the key competence behaviors that communicate confidence and credibility without triggering a challenge or becoming a jerk.

• We model the optimum like-ability behaviors that create rapport and build trust without suggesting weakness or turning into a wimp.

• We reveal the Secret Formula of Positive Influence™ which blends both sets of behaviors to neutralize the Invisible Power Game™ and gives people the ability to achieve extraordinary results.

Practice the Secret Formula of Positive Influence™

Finally, we teach people, through personalized coaching and videotaped feedback, how to successfully apply both sets of behaviors and get results immediately.

For example, how to:

• Open a customer call and create a positive impression in 30 seconds or less
• Get buy-in from others even when they have no line authority
• Create an energetic work atmosphere to increase their team’s performance

People’s ability to neutralize power struggles and use positive influence to get things done will greatly increase productivity and achieve extraordinary results easier, faster and will less hassle.